Create Ticket

This method is used to create tickets on previously created shipments

Ticket Types

Name ID Price
手动申请POD, Manual POD Request (按票收费) 1518623269 $ 3.00
索赔服务 Package Claim (按件收费) 1203890264 $ 5.00
取消运单 Label Cancellation 1879932559 $ 0.00
退件处理 Package Return (按件收费) 1771442905 $ 10.00
拦截运单 Package Intercept 315859212 $ 0.00
账单问题 Billing Question 522139427 $ 0.00
预上网 140264790 $ 0.00
Direct Drop 直送 882502541 $ 0.00
一般问题 General Question 1466834442 $ 0.00

Endpoint

Method URI Headers
POST create-ticket default

Request

Field Required Type Description
ticket_type_id Yes Integer Identifies the type of the ticket
tracking_numbers Yes Array An array container for related tracking numbers
reference Yes Array Reference
message Yes Array Ticket message
files No Array An array container for related files

Request Example

{
    "ticket_type_id": 1,
    "reference": "Reference",
    "message": "This is a message",
    "tracking_numbers": [
        "1Z4834TEST234",
        "1234234234324"
    ],
    "files": []
}

Response

Field Type Description
success Boolean true or false
message String Message
data Object Shipment order id container
+ticket_id Integer This is the id of your shipment

Response Examples

Successful

{
    "success": true,
    "data": {
        "ticket_id": 123123123
    },
    "message": "Ticket successfully created"
}

Failed

{
    "success": false,
    "message": "Tracking number is already used in a ticket"
}